PRIVACY POLICY

Last Updated: August 25, 2026

Pilates Platinum (“Pilates Platinum,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.pilatesplatinum.com (the “Website”), use our services, purchase products or classes, communicate with us, participate in promotions or events, or otherwise interact with Pilates Platinum (collectively, the “Services”).

If you have questions regarding this Privacy Policy or our privacy practices, please contact us at info@pilatesplatinum.com.

By using our Website or Services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you use our Website or Services, create an account, purchase classes or memberships, make a reservation, communicate with us, participate in a promotion, subscribe to marketing communications, interact with our social media accounts, or otherwise contact us.

Personal information we collect may include:

  • Name

  • Email address

  • Telephone or mobile phone number

  • Billing and transaction information

  • Account and login information

  • Class, reservation, membership, and purchase information

  • Communications you send to us

  • Marketing and communication preferences

  • SMS/text messaging consent and opt-in information

  • Other information you voluntarily provide

We may also automatically collect certain information when you visit our Website, including device information, browser information, IP address, Website activity, and information collected through cookies and similar technologies.

You are responsible for ensuring that the personal information you provide to us is accurate and current.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect for legitimate business purposes, to provide our Services, to fulfill our agreements with you, to comply with legal requirements, and where applicable, with your consent.

We may use personal information to:

  • Create, maintain, and manage your account;

  • Process purchases, memberships, reservations, payments, returns, or other transactions;

  • Provide classes, products, services, and customer support;

  • Communicate with you regarding your account, reservations, purchases, memberships, or changes to our Services;

  • Send administrative or transactional communications;

  • Respond to questions, requests, or customer service inquiries;

  • Request feedback regarding our Website, studios, classes, products, or Services;

  • Operate promotions, contests, raffles, or other events in which you choose to participate;

  • Protect the security and integrity of our Website and Services;

  • Detect and prevent fraud, misuse, or other unlawful activity;

  • Comply with applicable laws, regulations, court orders, subpoenas, or other legal obligations;

  • Analyze use of our Website and Services and improve our offerings and customer experience;

  • Send promotional or marketing communications from Pilates Platinum where permitted by law and consistent with your communication preferences; and

  • Perform other legitimate business functions consistent with the purposes for which the information was collected.

Where appropriate, we may aggregate or de-identify information so that it can no longer reasonably be associated with an identifiable individual.

3. SMS/TEXT MESSAGE COMMUNICATIONS AND MOBILE INFORMATION

If you voluntarily provide your mobile telephone number and opt in to receive text messages from Pilates Platinum, we may use your mobile number to send you communications related to our Services, including appointment or class reminders, account information, studio updates, customer service communications, and, where you have consented, promotional or marketing messages from Pilates Platinum.

Mobile information, including mobile phone numbers, SMS consent records, and text messaging opt-in data, will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing, promotional, or advertising purposes.

SMS opt-in data and consent will not be shared with any third parties for marketing or advertising purposes.

We may disclose mobile information to vendors and service providers that assist us in operating our text messaging program or providing Services on our behalf, such as messaging platforms, telecommunications providers, customer-management systems, and technology providers. These providers may access such information only as necessary to perform services on our behalf and are not authorized to use your mobile information for their own marketing or advertising purposes.

Your consent to receive marketing text messages is not a condition of purchasing any goods or services from Pilates Platinum.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of marketing text messages at any time by replying STOP to a message. You may reply HELP for assistance or contact us at info@pilatesplatinum.com.

Opting out of marketing text messages does not necessarily prevent us from sending non-marketing communications when necessary to provide Services you have requested or where otherwise permitted by law.

4. WHEN WE MAY DISCLOSE INFORMATION

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may disclose personal information in limited circumstances, including:

Service Providers. We may provide information to vendors, contractors, payment processors, software providers, technology platforms, professional advisers, and other service providers that perform functions on our behalf. These parties are permitted to use information only as necessary to provide services to us, subject to applicable contractual and legal requirements.

Affiliates. We may disclose information to companies under common ownership or control with Pilates Platinum where reasonably necessary to operate our business or provide our Services, subject to this Privacy Policy.

Legal Obligations. We may disclose information when required by law, regulation, subpoena, court order, governmental request, or other legal process.

Protection of Rights and Safety. We may use or disclose information where reasonably necessary to investigate fraud or unlawful activity, enforce our agreements or policies, protect our rights or property, or protect the rights, property, or safety of our customers or others.

Business Transfers. If Pilates Platinum is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent. We may disclose information when you specifically direct us to do so or otherwise provide consent.

Notwithstanding anything else in this Privacy Policy, mobile phone numbers, SMS opt-in information, and SMS consent records will not be shared with third parties or affiliates for their marketing, promotional, or advertising purposes.

5. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, analytics tools, and similar technologies to operate our Website, remember preferences, understand how visitors interact with our Website, improve our Services, and measure the effectiveness of our marketing.

Some third-party technology providers may collect information through our Website in accordance with their own privacy practices and applicable law.

You may be able to control certain cookies or tracking technologies through your browser or device settings. Disabling cookies may affect certain Website functionality.

6. MARKETING COMMUNICATIONS

Where permitted by law, we may use information such as your email address or other contact information to send you information about Pilates Platinum classes, memberships, promotions, events, studio openings, products, and Services.

You may opt out of promotional email communications by using the unsubscribe instructions included in those communications.

SMS/text message marketing is subject to the additional protections described in Section 3 above. In particular, your mobile number and SMS opt-in information will not be shared with third parties for their own marketing or advertising purposes.

7. HOW LONG WE RETAIN INFORMATION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our Services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal, accounting, or regulatory obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely retain it as required or permitted by applicable law.

8. HOW WE SAFEGUARD YOUR INFORMATION

We use reasonable administrative, technical, and organizational measures designed to protect personal information in our possession.

However, no website, electronic transmission, database, or information system can be guaranteed to be completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.

9. INFORMATION REGARDING MINORS

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

If we become aware that we have collected personal information from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete or otherwise appropriately address the information.

If you believe that we have inadvertently collected information from a child, please contact us at info@pilatesplatinum.com.

10. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live, applicable law may provide you with certain rights regarding your personal information. These rights may include the ability to request access to, correction of, or deletion of certain personal information, or to obtain information regarding how your personal information is used or disclosed.

You may also:

  • Unsubscribe from promotional emails using the unsubscribe link contained in the email;

  • Opt out of marketing text messages by replying STOP;

  • Manage certain cookies through your browser or device settings; and

  • Contact us at info@pilatesplatinum.com regarding your privacy preferences or requests.

We may need to verify your identity before processing certain privacy requests.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include rights to know or access certain personal information, request correction or deletion, and obtain information concerning certain disclosures of personal information.

California residents may submit applicable privacy requests by contacting us at info@pilatesplatinum.com.

We will process applicable requests in accordance with California law and may take reasonable steps to verify your identity before completing a request.

Nothing in this section changes our policy regarding SMS information: mobile phone numbers, SMS consent information, and opt-in data will not be shared with third parties or affiliates for their own marketing, promotional, or advertising purposes.

12. DO-NOT-TRACK AND PRIVACY SIGNALS

Certain browsers and devices allow users to send “Do Not Track” or other privacy preference signals.

Because technologies, standards, and legal requirements regarding these signals may change, we will process legally recognized privacy preference signals where required by applicable law.

13. THIRD-PARTY SERVICES AND LINKS

Our Website or Services may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information directly to them.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, or applicable legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date above. Where required or appropriate, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

15. CONTACT US

If you have questions or concerns regarding this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Pilates Platinum
214 Canterbury Hill St.
San Antonio, TX 78209
Email: info@pilatesplatinum.com